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Join us in Iowa for the first Horizons SUMMIT!
Join us in Iowa for the first Horizons SUMMIT!

Ordering & Products

1. How to I place an order?

To place an order with Jonny Lipford Music, go to https://www.jonnylipfordmusic.com/collections 

Select the category you’d like to shop from. When you find an item you’d like to order, add it to your cart and continue to the checkout to pay for your order. 


2. What information do I need to provide to make an order?

You will need your name, address where you’d like to have your order sent and an email and phone number.

3. How can I pay for my order?

You can pay during the checkout process. We take several forms of payment to make this convenient for you! 

4. What forms of payment do you accept?

We accept PayPal, ShopPay, GooglePay and any major credit cards. We do not take checks. 


5. How do I track my order?

When you make a purchase with Jonny Lipford Music, automatic updates are sent to your email or phone with tracking information. You can click on the link from the order confirmation or the email that you recieve to track your order with the respective shipping company.

6. I'm having trouble placing an order, what do I do?

If you are having trouble placing your order, we are happy to help! Email us at orders@jonnylipfordmusic.com and we will do our best to respond in a timely manner.

7. Do I need to create an account to log in?

No, you do not need to create an account to make an order, however, if you want to log in at a later date to see your previous purchases you will need an account.

8. My order arrived damaged, what should I do?

Please contact us immediately at orders@jonnylipfordmusic.com. We will ask for photos of the damage, so if you could send them ahead of time, please do so!

9. How do I find specific products? 

We try to keep things organized into collections to make them easy to find. You can also use the search bar located at the top of the website to find specific products or pages. 

10.What if the product I want is out of stock? 

If a product is sold out, we have a "waitlist" option at the end of the product description that you can add yourself to. Simply open up the form and fill it out. When that product becomes available for purchase again, a team member will reach out to you!

11. Do you offer customizations on the flutes and products you offer?

We try to offer a variety of products that suit the needs of all kinds of flute players. If you are looking for a custom instrument, please reach out directly to the maker of the flute/instrument/product for more details. 

12. My flute looks different than the one in the pictures. Why is that?

The flutes and instruments provided on our website are largely handmade in small batches or one-at-a-time. This can create minor discrepancies in wood grain, color, texture and design details. 

13. Do you offer gift cards?

Yes! We do offer gift cards and they are wonderful gifts for those who are looking to purchase a gift for the flute player in their lives!

14. Do you offer wholesale on your products?

We do not offer wholesale on the flutes and other instruments that we carry, however, we do offer wholesale on the flute music CDs. We also have a robust affiliate and influencer program. 

15. I suspect my order is lost or stolen. What can I do?

Please contact us right away at orders@jonnylipfordmusic.com if you suspect that your package is lost or stolen. 

Shipping & Digital Delivery

1. When will my order ship?

We typically ship within 1-2 days of when we receive your order (please allow for extra time if ordering over holidays and weekends). In some cases the flutes are "made-to-order" and can take longer to finish. This is noted on each flute/product.

2. What are your rates for shipping and how long will delivery take?

Shipping rates and delivery times vary depending on the weight and size of the package, where you want the product delivered, how soon you need it, and whether it is being delivered internationally or in the United States. These shipping rates and times are shown during the checkout process before completing your order.

3. Will I get shipping confirmation?

Yes, once your order is packaged and we purchase the label for shipping, you will receive an email letting you know your package is on the way.

4. How do you ship?

We use both UPS and USPS as our couriers.

5. When do you ship?

We ship M-F, except for U.S. Holidays. Please know that Holidays will impact delivery times. 

6. Why hasn't my shipment arrived yet?

If you haven’t received your order in a timely manner, please first contact either UPS or USPS (based on which courier was used) for location information. Use the tracking number you were provided when you received the shipping notice.
If you’re still unable to locate your order, please email us at orders@jonnylipfordmusic.com and we will do our best to help locate your order. Please note that unforeseen weather can cause unexpected delays in delivery. In addition, during holidays, or any political strikes or events, estimated delivery times might be longer than usual.



7. Do you ship internationally? 

Yes, we ship internationally! Please note that any import duties and taxes are the responsibility of the customer and vary depending on your local and national regulations.

8: Will I need to pay import duties and taxes on my order from you?

Yes. There is usually some sort of tariff (duty/fee) for products imported from the United States.

9. My digital products (sheet music, backing tracks or music files) were delivered in a ZIP folder. How do I open it?

10. What if I lost my link to my digital purchases? Can you resend them? 

First, try searching your email for the order delivery or confirmation email. If you are unable to find your delivery email and have an account, you can simply log into your account at JonnyLipfordMusic.com and retrieve any past orders and redownload them. If you do not yet have an account, but have made purchases, please email us at support@jonnylipfordmusic.com and we can get that taken care of for you!


11. I can't access the course that I bought from you. How can I sign in?

Any course that you purchase, is hosted on Horizons Flute School, which is a separate platform than JonnyLipfordMusic.com. When you purchased a course, you would have received an email from "Horizons Flute School" welcoming you or updating you. You can visit and log into Horizons Flute School here.

If you are unable to log in, forgot your password or need further assitance, please email us at learning@jonnylipfordmusic.com 

Returns & Refunds

1. What is your return/refund policy?

If you’re unhappy with your order, we accept returns and will refund you for the cost of the product after receipt and review of the product (minus shipping costs). For digital products, we are not able to return or refund you for your purchase.  For full refund information, please visit https://www.jonnylipfordmusic.com/policies/refund-policy

2. My product was damaged upon arrival. What should I do now?

Please contact us immediately at orders@jonnylipfordmusic.com. We will ask for photos of the damage, so if you could send them ahead of time, please do so!

3. I ordered or received the wrong product. How do I correct this?

Please contact us at orders@jonnylipfordmusic.com if the wrong product was received and we will be happy to get you the correct product. 

4. When will I get a refund?

Refunds typically show up the next day that we initiate them from our end, however, depending on your institution and form of payment, they can take 5-7 days to appear on your account after we have reviewed and received your return.  

5. Are there any items that are non-refundable?

Yes, there are a few items that we are not able to offer you a refund for including Gift Cards, Sheet Music, E-Books, Courses, Workshops & Small Group Lessons, Memberships, Backing Tracks and Any and All Digital Items. For full refund information, please visit https://www.jonnylipfordmusic.com/policies/refund-policy

6. How long do I have to return an item?

If you are wishing to return an item to us, please contact us within 7 days of your initially receiving the item. Once we have established communication, please ship the item back to us promptly as a refund will not be issued until the product has returned to us.

7. I purchased a course, but never logged into it. Can I have a refund?

Accounts & Login Help

1. I forgot my password for JonnyLipfordMusic.com. How do I get into my account?

There is an option for you to reset your password. If you need assistance, please email us at support@jonnylipfordmusic.com

2. I thought I had an account, but the website doesn't recognize my email address. What now?

Please review the THANK YOU page in your email for this link. I would recommend creating a file for digital goods purchased through my website. If you accidentally delete a download or change devices, you will have continued access to your purchases. If necessary, I can resend the link. 

3. I created an account for your website, but I can't access my course. Where is it?

JonnyLipfordMusic.com and Horizons Flute School are different platforms. If you've purchased a course through JonnyLipfordMusic.com, whatever email address you used during the checkout process will be used to automatically create an account for you on Horizons Flute School through integration. You should have received an email notification from Horizons with a login link. 


Login credentials for JonnyLipfordMusic.com and Horizons Flute School may be different based on your choosing. 


If you want to access your purchase history from JonnyLipfordMusic.com, log in here: https://www.jonnylipfordmusic.com/account/login


If you want to access your courses or membership on Horizons Flute School, please log in here: 

https://www.horizonsfluteschool.com/users/sign_in



4. How do I log into Horizons Flute School? 

Learning Online

1. My order came in a compressed/ZIP folder, how do I open it?

2. What if I lost my link to my digital purchases?

First, try searching your email for the order delivery or confirmation email. If you are unable to find your delivery email and have an account, you can simply log into your account at JonnyLipfordMusic.com and retrieve any past orders and redownload them. If you do not yet have an account, but have made purchases, please email us at support@jonnylipfordmusic.com and we can get that taken care of for you!

3. I can't access the course that I bought from you. How can I sign in?

JonnyLipfordMusic.com and Horizons Flute School are different platforms. If you've purchased a course through JonnyLipfordMusic.com, whatever email address you used during the checkout process will be used to automatically create an account for you on Horizons Flute School through integration. You should have received an email notification from Horizons with a login link. 


Login credentials for JonnyLipfordMusic.com and Horizons Flute School may be different based on your choosing. 


If you want to access your purchase history from JonnyLipfordMusic.com, log in here: https://www.jonnylipfordmusic.com/account/login


If you want to access your courses or membership on Horizons Flute School, please log in here: 

https://www.horizonsfluteschool.com/users/sign_in


4. If I buy a course from you, how long will I have access to it?

When you purchase an e-course, you will have forever-access.

5. What style of learning is best for me?

6. Does Jonny offer private lessons?

Yes, though slots are limited each season. Please email learning@jonnylipfordmusic.com to inquire! 

7. What is Horizons Flute School?

Horizons Flute School–formerly the Native Flute Academy– is your home of learning the Native American Flute with award-winning Jonny Lipford through online courses offering clear instructions. You can go at your own pace! 

8: What is Horizons Plus?

Horizons+ is our low-cost, monthly membership plan that gives you access to many of the courses and other learning opportunities. There is also an option to purchase courses individually outside of the membership. Learn more and signup here: https://www.jonnylipfordmusic.com/pages/horizons

Working With Jonny

1. Can I hire Jonny to speak or perform at my event?

Yes! Jonny is available for private and public events. Whether you're hosting a company-wide event for thousands, or a small intimate yoga retreat, Jonny is open to your ideas! Contact him at jonny@jonnylipfordmusic.com to discuss details.

2. Can Jonny teach me to play the Native flute?

3. I'm interested in hiring Jonny to record for my project. How do I move forward?

Send Jonny and email at jonny@jonnylipfordmusic.com for more details! 

4. Can I license Jonny's music for film/TV?

Yes! Please contact Jonny to discuss your project at jonny@jonnylipfordmusic.com 

5. Does Jonny do collaborations with other musicians, brands or companies? 

Yes, Jonny has collaborated with many award-winning musicians, large brands and companies. Do you have an idea of a project or product? Get in touch with Jonny by emailing jonny@jonnylipfordmusic.com.  

6. How can I partner with Jonny?

There's strength in collaboration and partnerships and Jonny would love to speak with you about any idea you have to partner either with an in-person or virtual event, a teaching opportunity, a marketing idea or a business idea. Reach out to him at jonny@jonnylipfordmusic.com for details! 

7. Does JonnyLipfordMusic offer an affiliate program?

8: Does JonnyLipfordMusic offer advertising? 

We are currently working on this program. In the mean time, please email Jonny for details at jonny@jonnylipfordmusic.com